IF YOU KNEAD ME MEOW
Frequently Asked Questions
WHAT ARE THE DIMENSIONS?
WHEN UNFOLDED: The rug measures 47″ x 35″. That’s how much floor space you’ll need. To note: both the top and bottom rug are the same size (47″ x 35″).
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IS THIS RUG AVAILABLE IN DIFFERENT COLORS?
THE RIPPLE RUG IS AVAILABLE IN A RANGE OF DIFFERENT COLORS: Beige, Mocha, Ivory, Oatmeal and Black. However, we are working with our carpet manufacturer to source more colors. Stay-tuned for limited-edition color runs.
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IS IT POSSIBLE TO PURCHASE THE TOP IN A LARGER SIZE?
INTERCONNECTING TWO RIPPLE RUGS: Many pets-parents we’ve spoken to, have interconnected two or three Ripple Rugs together, making it larger. Consequently, we are considering other size and shapes, and we’ll be manufacturing different styles in the future.
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DOES IT CONTAIN RUBBER OR PLASTIC?
NON-SLIP BOTTOM: The non-slip bottom (located on the underside of the bottom rug), is composed of a rubber-latex mixture. It’s similar to the formula found in higher-end bath mats. Interestingly, the latex used in our non-slip coating is the same as that used for latex surgeons’ gloves.
MADE USING POST-CONSUMER RECYCLED PLASTIC BOTTLES: Surprisingly, the plastic from the bottles is extruded into a polyester fiber, free from plasticizer. That is to say, there are no Phthalate plasticizers and no BPA in our product. Our cat Yoda loves/lives in/on her Ripple Rug. Above all, we would never put Yoda in harm’s way. As such, we’ve designed the products and materials used to be safe for our fur baby.
HOW MANY RECYCLED BOTTLES ARE USED PER RIPPLE RUG: Approx. 24 plastic bottles per Ripple Rug. That’s a pretty scientific way to use post-consumer bottles.
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HAS THE RIPPLE RUG BEEN TREATED WITH MICROBAN OR ANY OTHER CHEMICAL MOLD OR MILDEW DETERRENT?
NO TREATMENTS USED: All in all, the Ripple Rug is not treated with Microban or any chemical mold or mildew deterrents. By nature, the 100% extruded polyester fibers used to make the carpet material are mold, mildew and stain resistant. Scientifically speaking polyester is a stable, unreactive fiber, that doesn’t help promote the grow of organic matter. As such, it also cleans very easily with soap and water. Polyester is becoming a popular textile because of its: durability, wrinkle + stain resistance, ability to be cleaned, and faster drying time.
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WHEN I BUY A RIPPLE RUG DOES IT COME WITH BOTH A TOP AND BOTTOM RUG?
BUYING A RIPPLE RUG: In brief, you’ll receive a set including a bottom and a top rug. The two rugs may be joined together by means of Touch-Points. The Touch-Points allow the rugs to be reconfigured as many times as desired.
THE BOTTOM RUG: The bottom is fully non-slip coated.
THE TOP RUG: The top rug has a series of holes in it, as well as 12 Touch-Points fused to the underside of the top rug.
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IS THIS PRODUCT PEST RESISTANT E.G. BED BUGS ETC?
YES: To clarify, the precise answer (provided by our scientific advisor): ‘There is no food source in the carpet material that the pest will live on. As with bed sheets, if you keep it clean of skin, poop or food they will not reside in polyester.’ OK, so no poop then 😉
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CAN I MAKE THE RUG INTO MOUNTAIN SHAPES?
IT’S THE FLIPPITY FLOPPITY RUG: Basically, the Ripple Rug not only ripples, but also feels soft and spongy to cats. While cats love hard boxes to hide in, they love to interact, pounce and reshape the constant-reconfigurable forms of the Ripple Rug themselves. Needless to say, changing it up feeds kitty’s curiosity and entertains their inquisitive minds. As such, the Ripple Rug is not designed to be a rigid structure. For that reason, this is why we call it the Ripple Rug and not the Mountain Rug, because it allow you to create ripples of all sizes, but not mountains.
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IS THERE CATNIP IN OR ON THIS TO ATTRACT CATS?
NOPE: By and large, there’s nothing applied to the carpet. Even so, if you choose to put catnip onto your Ripple Rug, your cat may be further attracted to it! As a matter of fact, the Ripple Rug is brand new and scent-free on delivery.
ALWAYS NEW: Equally important, we NEVER sell or send returns out as new. So, once a cat has touched a carpet, scent glands on paws leave unique pheromones and unfamiliar scents that may deter your cat from loving their Ripple Rug. That’s why it will always be new when you receive it.
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HOW CAN YOU CLEAN THE RIPPLE RUG? IS IT MACHINE WASHABLE?
CLEANING IS IMPORTANT: As a matter of fact cats love clean spaces! You may vacuum the Ripple Rug or use a sticky roller to remove fur and nail shards. A good vacuuming with remove any remaining loose debris/fur. In any case, soap and water will work in a deep sink or bath tub. In the event of your cat leaving nasties on your rug, you can use a garden hose with soap, to zap away any heavy soiling.
THE WASHING MACHINE METHOD: However, if you choose to use a washing machine, we recommend covering the touch-points and using cold water and low temperatures only. We recommend leaving the rugs to dry naturally and definitely don’t use the tumble dryer – MEOWWWWW! Drying flat/straight is very important to retaining stiffness
MORE CLEANING INSTRUCTIONS: We have comprehensive instructions for care and cleaning of your Ripple Rug in our How-To section.
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WHY DO I NEED TO WASH THE RUG?
DID YOU KNOW: Because cats release pheromones from various scents glands on their body, such as their paws and their heads, they leave a scent behind. Generally, they do this to communicate with other cats and to establish the boundaries of their living areas. For this reason, oils and liquids may build-up on the rug, these may soften the rug taking away that ‘new’ fresh feeling. Likewise, barf or other nasty deposits on your rug should also be cleaned, as these too can prevent the rug from performing as it should. To summarize, a clean rug allows for better ripples and ‘cavities’ or ‘small nooks’ to be formed.
MORE CARE INSTRUCTIONS: We have comprehensive instructions for care and cleaning of your Ripple Rug in our How-To section.
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DOES THE RIPPLE RUG FULFILL A FELINE’S ENVIRONMENTAL NEEDS?
NO CLAWS FOR CONCERN HERE: In effect, your kitty’s comfort, well-being and health are directly linked to their physical surroundings and their interactions with you. Therefore, understanding and addressing your furry friend’s needs can help: reduce stress, the incidence of stress-related disorders, and unwanted behaviors, such as destroying furniture, chewing cables or aggressive traits.
INCREASED INTERACTIONS: Believe it or not, the Ripple Rug helps increase the enjoyment and interactions with your fur ball, as well as making their home a more interesting and safe place to live in.
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WHAT ARE THE SIZES OF THE HOLES AND WOULD MY 18LB FUR-BALL FIT?
DIFFERENT HOLE SIZES: Obviously, there are a series of holes, varying from paw-sized ones (up to 2 inches in diameter), medium-sized holes – great for peering through (up to 4 inches in diameter) and larger holes, that bigger breeds may use as entrances/exits, (7 inches in diameter).
MEDIUM & LARGER HOLES: To clarify, these larger holes contain 4 safety slits that allow for additional expansion. In fact, it’s also possible to increase the size of the slits if required, without damaging the carpet. Indeed, we’ve had many pet parents tell us that their Maine Coons loves the Ripple Rug. 18lb of cute ‘n’ cuddly to love, prrr…
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IS THE RIPPLE RUG GOOD FOR KITTENS OR OLDER CATS?
FUR-TUNATELY YES: To be sure, the Ripple Rug is great for kitties of all ages. To this end, we’ve seen so many videos of kittens going wild on their Ripple Rug. That is to say, we just love watching those adorable little kitties having a ball.
GREATS FOR KITTENS: By the way, it’s a great kitten training tool. In reality, it helps teach them where they can and can’t playout their instinctive behaviors.
OLDER KITTIES LOVE IT TOO: Indeed, we’ve also had many pet parents tell us that their older cat has become more active thanks to their Ripple Rug. Meow…it’s true, each cat interacts differently, some want the rug to themselves, some just play all night and then sleep all day, never leaving their rug.
KITTY TAILS: Would you believe, we’ve even heard stories of non-stop meowing from cats, during those times when their parents have taken the rug away to clean the rug! Yes it’s true, e.g., take a peek at what pet-parents are posting on Instagram #ripplerug What’s more, you can see lots of the happy cats interacting with their Ripple Rug.
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DO YOU HAVE DIFFERENT BASE SHAPES/SIZES?
FUR REAL: Owing to feedback received from pet-parents, we’ve developed a range of new sizes and shapes, including ‘loaf mats’ for loafing around! Check them out CLICK HERE.
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DO CATS LIKE TO SHARPEN THEIR NAILS ON THE RIPPLE RUG?
MANICURE CENTRAL: It’s true, each cat is different, however, many pet-parents have remarked how wonderful it is to watch their fur baby dig their nails in the rugs and claw away. (Better the rug than the sofa). So much so that our car Yoda, will often go into a frenzy of digging her nails into her rug, especially when she wants attention. To put it another way, when we hear her clawing, we always stop what we are doing and encourage her to continue: “Good Yoda”. To be sure, we’re happy that she’s clawing the rug and not the sofa! Apparently, cats seemingly love to scratch and pull on the needle-punch construction of the rug while they stretch.
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DO YOU SHIP INTERNATIONALLY? WHAT DOES IT COST?
WE DO SHIP AROUND THE GLOBE: We ship to many countries internationally, around 200. If for any reason, you don’t see your country on the ‘Add To Cart’ listing page, please contact us and we’ll do our best to add your country to our growing list. Please note: you will be responsible for the cost of shipping and any taxes/duties/tariffs imposed by the country of destination.
E-BAY SHIPPING: Owing to the high cost of shipping internationally, we recommend purchasing the Ripple Rug on e-Bay because their shipping rates are very reasonable.
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WHAT IS YOUR RETURN/REFUND/EXCHANGE POLICY?
RETURN AS NEW WITHIN 30 DAYS: In short, we’ll happily accept packages within 30 days of the sale date and we will process the refund. However, we ask that the product is not used, and it is in exactly the same condition in which you received it. Return shipping costs are the buyers’ responsibility. We do not take title to returned items until the item arrives at our fulfillment center. Sale items cannot be refunded. Refunds or exchanges are available for any defective merchandise. View comprehensive refund policy.
ALWAYS NEW GUARANTEE: Furthermore, we 100% guarantee, that any Ripple Rug you receive, is brand new and never a returned rug. Because, as soon as a cat’s paw touches the rug it releases its own unique scent. Ultimately, we don’t want your cat to feel as though their home has been invaded by another cat, we’ve never and will never send out a used-return. We individually inspect and clean returns, then we donate them to cat shelters, to help provide environmental enrichment.
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WHAT’S THE DEAL WITH SHIPPING?
COST OF SHIPPING: We ship to customers nationwide (that spend $30+) at our own expense. That is to say, our out of pocket shipping cost on each Ripple Rug averages around $12 delivered to your door. To this end, we take great pride in making an excellent, high quality, US product and shipping it quickly.
PRODUCT IS MADE IN THE USA: Indeed, our product is not cheap to make, nor cheap to ship, we hope that customers will read/view our graphically-depicted instructions along with viewing our How-To-Shape video PRIOR to returning. (Actually, we hope that you read and watch all of our information prior to purchasing the product so you fully understand the nature of the rug).
COST OF RETURNS: Believe it or not, the expenses of a return can be exorbitant due to (a) the distance it must travel and (b) the size of the package. We always ship to customers in custom, exact-fit packaging to keep shipping costs down. Did you know that our mailer can be turned inside out and used to send the product back to us, for the most cost-efficient shipping price. In general, when customers ship it back in a large box, the cost of return shipping goes up, customers become upset at these unforeseen costs, however shipping prices are beyond our control.
BIG SCRATCH & GROWL: In reality, we wish that shipping was cheaper, but we sadly have no control over how much the USPS, UPS, FedEx or any other carrier charges. Likewise, it too saddens us, especially during the holidays, the cost of shipping increases because of seasonal demands. With this in mind, please don’t get into a cat fight with us because the high cost of shipping, it is like a rotting-fish-smell for all of us 🙁